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Coronavirus (Covid-19) Update - Book with ConfidenceHome >
With the current COVID-19 pandemic there is no escaping the fact that for most of us everything feels pretty uncertain and as much as we would like to still be booking holidays the uncertainty creates doubt in doing so. All of our supplier partners in Africa have adapted to these uncertain times and have become reasonably flexible in the way they work with new bookings and indeed existing bookings. This means that we can help build your confidence back up to give you enough peace of mind to start planning again for late 2020 or 2021 safari holidays. You have our promise that, if worldwide events take over, you should be able to date change your itinerary with a fair degree of flexibility.
If you have already booked with us or are due to commence a trip soon you should have heard from us by now to help make those changes and we want to assure you we have your wellbeing and safety at heart.
We’re very experienced in dealing with situations like these and we follow the latest expert advice coming from the government, the World Health Organization and our own invaluable local agents. You’re in safe hands, so please do continue to plan your trips and book with Tailormade Africa for later this year or into next year. You’ll have something to look forward to and it will feel like a reward for all the stress and concern we are all faced with right now.
But, probably most importantly you’ll be helping to support the tourism industry in Africa, the local community and conservation projects and general livelihoods of a huge number of local people that is entirely dependent on you continuing to travel. We are all in this together.
COVID-19 Update: 25th March 2020
We would like to extend a huge thank you to all of our cherished clients for your continued patience at this time as we work through this unprecedented situation.
Here at Tailormade Africa, we recognise the increased uncertainty that the ongoing outbreak of Coronavirus (more specifically COVID-19) may be causing in the planning of your holiday with us, especially in regard to the safety of travelling at this time.
We would like to reassure you that we continue to closely monitor this situation as it rapidly evolves, and we will be keeping this page updated on our approach.
The details below explain how we are operating in the current situation, ensuring, as ever, that your health, safety and wellbeing comes first.
Please be assured that, as per official advice from the Foreign & Commonwealth Office (FCO), supplemented with information from the World Health Organisation (WHO), the Association of British Travel Agents (ABTA), as well as the up-to-the-minute local knowledge we have from our outstanding partners on the ground in Africa, and the countries local governments themselves, the trips and destinations we are offering at this time are safe to visit and we will do everything we can to ensure that you have the holiday of a lifetime.
For those clients who currently have trips booked to depart imminently or reasonably soon who do not feel comfortable travelling, it is highly likely that we are able to defer your booking to a later date subject to availability and potential rate increases if travelling in a different season to what was originally booked. Please do get in touch with Rob and Clyde to explore these options.
In order to support you best, we are basing our response on FCO advice. If they advise against travelling to a specific area, we will contact you if your destination is affected to give you as much advice and support as we can. Your safety and wellbeing are our primary concern. As the situation is constantly evolving, we are continually monitoring the FCO travel advice and will contact you if your holidays are impacted.
What happens if the Foreign and Commonwealth Office advises against all but essential travel to a country?
- If you are due to travel imminently, our Co-Founders and Directors Rob or Clyde will discuss alternative options with you.
- We will keep you fully informed of the developments that we receive from the FCO and other sources, making sure you are aware of key dates which may be relevant to decisions about your trip – those departing in the next few weeks will be given priority.
What happens if the Foreign and Commonwealth Office doesn’t specifically advise against travelling to a country?
We really do want you to have the best trip, and therefore urge you to commit to your travel plans. Not only do we think you deserve to have something to look forward to, but as we are all in this together, we really want to support our partners on the ground as much as possible – all of whom are feeling the pinch quite considerably.
Therefore, if there is no advice against travel to the destination that you have booked, the holidays will be provided as planned and normal booking conditions apply but please be assured that we will be closely monitoring the situation and should the official advice change, we will contact you as soon as possible.
However, please note that some countries have entry restrictions in place for travellers who are either arriving directly from countries where there have been major coronavirus outbreaks or have visited them within the past 14 days.
Due to the ever-changing situations, bookings that are affected in this way will be contacted 30 days prior to travel. Clyde and Rob will work with you if your holiday plans are affected and amend your holidays to alternative dates. Should you wish to cancel your booking and not amend your travel dates, normal booking terms and conditions and cancellation policies will still apply.
Although we will do everything we can to assist you with your travel plans, in order to protect our partners on the ground we reserve the right to stand by the terms and conditions of travel which have been agreed. Final balances are due 12 weeks prior to travel, therefore we kindly request that if your final payment becomes due for the original dates of travel then this procedure remains intact and outstanding balances will need to be settled.
For more information, you may find the below links useful:
To read more about Coronavirus please visit the World Health Organisation (WHO) website
To check the latest Government travel advice please visit the Foreign and Commonwealth Office website
*Please note: This situation is ever changing and whilst we will endeavour to update this post as often and as accurately as possible, we reserve the right not to be bound by information that later emerges as incorrect or partially incorrect at any given time.